Job Description:
We are seeking a dedicated and friendly Customer Service Officer to join our team.
This role involves handling inquiries, resolving complaints, and maintaining customer satisfaction providing exceptional service and ensuring a positive experience with our company.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues efficiently and to the customer's satisfaction
- Maintain a thorough knowledge of our products and services to provide accurate information to customers
- Process orders, forms, applications, and requests
- Record details of customer interactions and transactions
- Follow up on customer interactions to ensure resolution
- Provide feedback on the efficiency of the customer service process
Requirements:
- Certification in customer service is a plus
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
