The Responsibilities
- Maintaining positive relationships with customers
- Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line
- Coordinate with service team and Account Manager to ensure all information is provided. If not all information is provided, he/she will ensure we acquire all information required
- Conduct regular reviews (for key accounts) with end users
- Coordinate with the Sales Team to ensure post sales revenue continue to rise
- Manage service delivery for existing and potential clients; both locally and regionally • Identify and develop customer service procedures, policies and standards
- Understanding the needs and requirements of clients, and moving to meet those needs proactively
- To actively contribute to the growth of existing clients and the generation of new businesses
- Review and assess customer service contracts
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Review customer complaints and work with related teams to provide resolutions
- Liaise with company management to support and implement growth strategies
The Pre-Requisites
- Candidate must possess at least Diploma or equivalent in any field.
- Minimally two years of experience in the AV / IT industry
- In-depth knowledge of customer service principles and practices
- Proficiency in MS Office applications
- Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
HOW TO APPLY:
Interested applicants please send your latest resume to vivian(at)trustrecruit.com.sg or click on “Apply Now” and provide the below details in your resume.
- Current salary (breakdown
- Expected salay
- Notice period
- Reason of leaving
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin
EA Personnel Reg No: R22106436
