The Responsibilities
- Maintaining positive relationships with customers
- Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line
- Coordinate with service team and Account Manager to ensure all information is provided. If not all information is provided, he/she will ensure we acquire all information required
- Conduct regular reviews (for key accounts) with end users
- Coordinate with the Sales Team to ensure post sales revenue continue to rise
- Manage service delivery for existing and potential clients; both locally and regionally • Identify and develop customer service procedures, policies and standards
- Understanding the needs and requirements of clients, and moving to meet those needs proactively
- To actively contribute to the growth of existing clients and the generation of new businesses
- Review and assess customer service contracts
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Review customer complaints and work with related teams to provide resolutions
- Liaise with company management to support and implement growth strategies
The Pre-Requisites
- Candidate must possess at least Diploma or equivalent in any field.
- Minimally two years of experience in the AV / IT industry
- In-depth knowledge of customer service principles and practices
- Proficiency in MS Office applications
- Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
HOW TO APPLY:
Interested applicants please send your latest resume to vivian(at)trustrecruit.com.sg or click on “Apply Now” and provide the below details in your resume.
- Current salary (breakdown
- Expected salay
- Notice period
- Reason of leaving
We regret only shortlisted candidates will be notified.
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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin
EA Personnel Reg No: R22106436