Department: Surgical & Specialised Services)
Job Description
- Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
- Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
- Ensure that workflows for new and existing services are reviewed, optimised and streamlined
- Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets
- Responsible for devising innovative services to continually improve service levels and delight patients.
- Involvement in Campus development workshops and planning.
- Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
- Manage Service Associates (SAs) providing services in service points, as the Reporting officer
- Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
- Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
- Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
Job Requirements
- Degree in any discipline with minimum 3 years’ work experience in Healthcare industry Healthcare operational experience will be advantageous
- At least 4 years of experience in managing frontline staff
- Analytical, quantitative with strong communication skills (written and verbal)
- Proficient in Microsoft Word/Excel/Powerpoint
Interested applicants, please feel free to reach out to us at my email address [email protected]
EA Reg No.: R1436439 | EA Licence: 17C8713
** Only shortlisted candidates will be notified
