Key Responsibilities:
- Store Operations:Oversee all store operations, ensuring they are conducted efficiently and effectively.
Maintain the store’s appearance, ensuring it is clean, organized, and well-stocked.
- Staff Management:Recruit, train, and supervise staff.
Schedule shifts and manage employee performance.
Conduct regular staff meetings to keep the team informed and motivated.
- Customer Service:Ensure high levels of customer satisfaction through excellent service.
Handle customer complaints and queries in a professional manner.
Implement strategies to improve customer service and drive sales.
- Sales & Profitability:Monitor and achieve store sales targets and profitability.
Analyze sales figures and forecast future sales.
Develop and implement promotional strategies to increase sales.
- Inventory Management:Oversee inventory levels and order new products as needed.
Conduct regular stock takes and manage discrepancies.
Ensure products are displayed according to company standards.
- Financial Management:Manage store budgets and expenses.
Prepare financial reports and analyze financial data.
Ensure compliance with financial policies and procedures.
- Compliance & Safety:Ensure the store complies with all health and safety regulations.
Implement and monitor loss prevention measures.
Stay updated with industry regulations and ensure store compliance.
- Marketing & Merchandising:Plan and execute store events and promotions.
Collaborate with marketing teams to enhance store visibility.
Ensure merchandise is displayed attractively to maximize sales.
