Purpose of Role
The role will support the Head of OOA in overseeing and managing the operations within Asia (excl. Japan and China). The incumbent will be responsible for the enhancement of the operations function, including but not limited to improvement of operations quality (Accuracy, Stability and Productivity), establishment of a competitive operations framework, and strengthen operations governance across the branches within the region (excl. Japan and China).
Main Responsibilities
Strategic
- Set the direction and drive the execution of strategic initiatives to deliver standardization & transformation in Operations.
- Lead the development of divisional strategic plan.
Financial
- Manage the costs within allocated budget.
- Balance the overall cost efficiency with long term strategic goals to transform overall operational operating environment.
Customer
- Effective collaborate with Head Office, Business stakeholders, to promote 'standardization of global operations and systems' to transform the Target Operating Model for Operations in the region to better support the business and our clients.
- Lead the partnership with Functional Heads and Processing Hubs to develop and implement efficient Target Operating Model.
- Deepen the technological adoption to enhance operational efficiency through close collaboration with System Office globally and regionally.
People
- Lead, coach, and mentor team members to develop the overall competencies
- Manage team performance and rewards
Control/Others
- Plan, implement, promote and monitoring of operations projects and initiatives that enhance the operations quality (accuracy, stability and productivity) and ensure alignment with all relevant regulations.
- Identify and address operational risks and inefficiencies.
- Implement and promote controls that mitigate the Bank’s operational risk.
Job Requirements
- Bachelor Degree qualified
- Minimum 15 years of working experience in bank’s office operations (Deposit, Remittance, Trade Finance, Loans and Treasury).
- Proficient in both written and spoken Japanese for the purpose of effective communication with native Japanese speakers in Head Office.
- Familiar with business technical terminology and jargons in operations and system related functions within the banking industry.
- Sound knowledge in the internal working of product offices and/or client management departments.
- Proven stakeholder management skills to collaborate effectively.
- Able to influence stakeholders for better outcomes.
- Solid project management skills to manage multiple regional projects to time and within budget.
- Proficient in operations and products such as Deposit, Remittance, Trade Finance, Loans and Treasury.
