Zenith Infotech (S) is a Tech Recruitment firm with 27 years of history in Singapore. We do placement of ICT Consultants to various government agencies and corporate cleints of ours.
Currentlu, we are looking out Senior HelpDesk consultant with experience in Customer Experience Management skill sets, daily hands on ServiceNow tools.
Jobs Scope :
1. Understanding customer journeys and touchpoints
2. Personalization and tailoring experiences to individual needs
3. Omnichannel engagement (seamless experiences across channels)
4. Real-time feedback and sentiment analysis
5. Continuous improvement and optimization
6. Employee engagement and empowerment
7. Metrics and analytics to measure CX performance
8. Providing high level assistance to end-users (clarification/feedbacks/navigating to the correct source).
9. Logging and tracking support tickets (incident, SRs) using ITSM tool (Service Now)
10, Providing guidance on the use of IT systems and applications
11. Advanced Level in Customer Experience Management.