Operations
· To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival.
· To welcome and bid farewell to all VIP guest
· To develop and maintain close business contact with house guests and to provide personalized service whenever possible.
· To attend to guest's requests and complaints
· To ensure effective communication via daily briefing, weekly updates, and monthly brainstorming within the department.
Guest Services
· To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.
· To deal with irate guests and find ways to resolve issues to the guest's satisfaction.
· To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
Experience
· Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas
· Exceptional interpersonal skills to enhance the service standards throughout the operation
· Good communication, guest service, and time management skills
· Able to organize, plan ahead and manage workload
Ability to work effectively in an innovative, fast-paced, and multi-tasked environment
