Company Description
O2Work is a co-working space operator in Singapore that focuses on eco-friendliness, wellbeing, and sustainability to help members work in a healthy physical and mental environment. We provide our members different suites, workstations, conference rooms, event venues, and other working facilities.
Role Overview: The Senior Community Manager is responsible for overseeing the daily operations of our three co-working spaces, ensuring they are well-maintained, and providing an exceptional experience for our members. This role includes patrolling the different locations to ensure everything is in order, addressing any issues promptly, and driving sales.
Key Responsibilities:
Patrolling and Maintenance:
l Regularly patrol the three co-working spaces to ensure cleanliness, orderliness, and functionality.
l Address and resolve any maintenance issues promptly, coordinating with the facilities team as needed.
l Ensure all communal areas, meeting rooms, and offices are well-maintained and presentable.
Member Experience:
l Build and maintain strong relationships with members to foster a sense of community and address their needs.
l Organize and oversee community events, networking sessions, and member activities.
l Provide excellent customer service and act as the primary point of contact for member inquiries and concerns.
Sales and Member Acquisition:
l Drive sales efforts by identifying potential members, conducting tours, and closing membership deals.
l Develop and implement strategies to attract and retain members.
Collaborate with the marketing team to promote the co-working spaces and increase occupancy rates.
Operations Management:
l Oversee the daily operations of the co-working spaces, ensuring they run smoothly and efficiently.
l Manage the onboarding process for new members, providing them with necessary information and support.
l Monitor and report on occupancy rates, member feedback, and other key performance indicators.
Team Leadership:
l Lead and mentor a team of community associates, providing guidance and support.
l Conduct regular team meetings and training sessions to ensure high standards of service.
l Foster a positive and collaborative team environment.
Qualifications:
l Proven experience in community management, customer service, or a related field.
l Strong interpersonal and communication skills.
l Ability to multitask and manage time effectively.
l Sales experience with a track record of achieving targets.
l Detail-oriented and proactive in addressing issues.
l Leadership experience and the ability to motivate a team.
