Executive Assistant Manager - Mercure ICON Singapore City Centre
The Role
- Oversee daily operations, planning, and assigning tasks to ensure optimal staffing levels.
- Develop and enhance team performance through coaching, feedback, and setting performance and development goals, while recognizing and rewarding excellence.
- Train team members to ensure compliance with standards and provide them with the necessary tools for efficient work.
- Foster teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Interact with guests and external contacts, including clients, government officials, travel industry representatives, suppliers, competitors, and local community members.
- Ensure the highest level of guest satisfaction through exceptional guest services and amenities.
- Maintain a safe and secure environment for guests, team members, and hotel assets in compliance with hotel policies, procedures, and regulatory requirements.
- Act as a public relations representative to enhance hotel and brand awareness within the local community.
- Encourage team member involvement in community organizations, activities, and businesses.
- Develop and implement action plans to promote environmental consciousness and reduce the hotel’s carbon footprint.
- Perform other duties as assigned and may serve as manager on duty.
- Assist the General Manager in monitoring operational plans to achieve optimum guest satisfaction, sales potential, and profitability.
- Collaborate with the General Manager to recommend capital improvements that enhance the hotel's assets and foster brand loyalty.
Job Requirements
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Three years management experience in a high-level operations role or an equivalent combination of education and experience
- Type and level of experience required may vary slightly based on size and complexity of the property
- Must speak local language(s)
- Other languages preferred
