Job Description
- Lead a fast-paced IT team that is responsible for managing internal & external stakeholders’ relationship in achieving common outcomes and stretched goals.
- Perform, review and enhance business and IT systems & processes as part of continual improvement.
- Establish the related key performance indicators (KPIs) and work with the business units & appointed vendors to track & monitor them accordingly.
- Champion initiatives and work with vendors in planning and implementing IT infrastructure/ Applications.
- Act as a POC (Point-of-contact) between End users and the Technical Team
- Manage all ticket(s) processes and following up on Tickets.
- Communicate with internal & external partners and perform proper project & change management to ensure deployments meet technical, functional, performance and business requirements.
- To create a clear escalation process for all types of ticket
- To be hands on (when required) to fix certain cases
- Ability to manage and organise rostering in service desk.
- Work closely with various stakeholders, both internal and external, to develop in-depth business & operational insights using various analytics tools.
- Promote a strong reliability culture by partnering with application development, data engineering, security, and architecture teams to identify and resolve operational problems.
Requirements
- Degree / Diploma in IT or related discipline
- 3 years of leadership experience, Experience in leading transformation projects.
- Knowledge of ITIL processes
- Experience in Jira, GIPL is a plus
- PMP certification is a plus but not required
Job Types: Full-time, Permanent
Salary: $3,500.00 - $5,000.00 per month
