Responsibilities:
- Provide level 1 & 2 technical support (onsite and remote) to end-users on hardware and software-related in office and roadshow setting up pc, printer, network and other IoT
- Resolve or coordinate the resolution of issues with onsite and remote staffs or the respective vendors
- Collaborate with HR for on-boarding and off-boarding of staff’s IT issued items, including paperwork, archive emails, office setup
- Provide administrative support as needed, including non IT-documentation and data entry (email tracking)
Requirements:
- Minimum Diploma in IT networking
- Minimum 3 years of experience in IT network and support
-Must be well versed in networking & firewall (e.g. Frontinet and VPN)
- CCNA certified is preferred
- Strong problem-solving and analytical skills.
- Ability to track multiple ongoing work-streams and meet deadlines.
- Proficient in Microsoft Office, Microsoft 365 admin
- Must be able to support company’s roadshows and trade fairs
