JOB SUMMARY
The Clinic Assistant plays a crucial role in supporting the efficient operation of a healthcare clinic. This position involves a combination of administrative tasks, patient interaction, and organizational responsibilities.
DUTIES & RESPONSIBLITIES
Patient Interaction / Patient Care Assistance:
- Communicate effectively with patients, families, and visitors upon arrival and leaving.
- Direct patients to examination rooms and prepare them for the healthcare professionals (doctors).
- Assist with basic medical procedures, such as measuring vital signs, as per training and guidelines.
- Provide information and instructions to patients regarding tests, medications, and follow-up care.
- Efficiently schedule appointments and manage the appointment calendar.
- Answer phone calls and address patient inquiries.
- Collect and verify patient information, including insurance details.
Administrative Support:
- Maintain patient records and ensure accuracy of information.
- Assist with the completion of necessary forms and paperwork.
- Handle billing and insurance claims as directed.
- Manage electronic and paper filing systems.
Clinic Coordination and Communication:
- Able to corresponds between patients and healthcare professional (doctors) if required.
- Work in a team, displaying teamwork spirit to ensure smooth workflow.
- Ensure the cleanliness and organization of the clinic space.
- Order and manage inventory of office and medical supplies.
