The Role
- Oversee the Call Centre and Operations Departments, ensuring exceptional service delivery
- Develop and implement policies, procedures, and standards
- Manage daily operations to ensure smooth and efficient service delivery
- Analyze data to provide insights, prepare and present detailed reporting to the management
- Prepare tender papers and procurement specification
- Writing of board papers and present to the management
- Regular presentation in the Board meetings
The Person:
- Possess a Degree with at least 7 years of relevant working experience in Business Operations / Call Centre
- Experienced in writing Management / Board papers, Tender, formal reporting
- Strong in presentation and communication skills
To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:
• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date
We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076
