Responsibilities:
Supervise and oversee daily operations to ensure efficient and effective service delivery.
Analyze and optimize operational processes to enhance productivity and customer satisfaction.
Develop and implement standard operating procedures (SOPs) to streamline workflows.
Monitor key performance indicators (KPIs) and generate reports to track performance and identify improvement areas.
Coordinate and manage staff schedules, assignments, and workload distribution.
Provide training and support to team members to ensure adherence to operational standards.
Handle customer inquiries and resolve issues promptly to maintain high service quality.
Collaborate with management to develop and implement strategic initiatives for operational excellence.
Conduct regular audits and inspections to ensure compliance with safety and quality standards.
Qualifications:
Proven experience as an Operation Supervisor or Process Analyst, preferably in the moving or logistics industry.
Strong analytical skills with the ability to analyze data and generate actionable insights.
Excellent leadership and team management abilities.
Proficiency in process improvement methodologies and tools.
Strong communication and interpersonal skills.
Detail-oriented with excellent organizational and problem-solving skills.
Relevant degree or diploma in operations management, logistics, or a related field.
