Job Summary
- Work closely with Centre Manager/ Mobile Medical Service Manager in the provision of customer-focus and efficient service to internal and external customers.
- Provide basic patient care and perform housekeeping duties in the centre under the supervision and guidance of a Staff Nurse.
- Provide prompt and professional services to customers.
- Attend to customers’ needs, resolve customer complaints, collect feedback and ensure smooth operations.
Job Description
Cashering & Medical Records Management
- Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
- Accurate and meticulous in performing cashiering duty when assigned
- When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.
- Tally and check end of day collection and supporting documents..
Administration and Personnel
- Responsible for reception of all appointment and walk-in patients at the medical centre or mobile medical services event.
- Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient’s personal particulars such as email, mailing address and contact number.
- Ensure patients’ identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
- Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.
- Ensure relevant Authorization Forms are filled in accurately with patients’ endorsement and approval,
- Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.
- Adhere to policy and standard operating procedures.
- Responsible for the accuracy and completeness of all important documents before dispatch, such as Australia vis forms, X-ray reports, etc.
- Ensure accuracy of clinical data and entry into computer system.
- Attend briefing / departmental meeting.
- Able to deploy to other medical centres or Mobile Medical Services (MMS) when necessary,
Public Relations
- Ensure a high standard of professional services to customers.
- Maintain a warm, friendly, safe, clean, and customer-centered work environment.
Equipment, Supplies, and Maintenance
- Responsible for keeping inventory of equipment and their maintenance.
- Responsible for reporting to the Centre Manager of any machine breakdown or damage to property.
- Responsible for adequate supplies of stationery and other consumables.
Others
- Ensure up to date product knowledge.
- Attend training when assigned by Centre Manager/ Mobile Medical Services Manager
- Maintains a safe and clean environment for the patient at all times.
- Accompanies patients to various departments as and when required.
- Any other tasks assigned by the Centre Manager.
Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.
Only shortlisted candidates will be notified.
