ASEANet Manpower Consulting Is a boutique search firm and our founder and consultants have years of experience from various industry and businesses background. Our expertise include Executive Search, Permanent Placement , Career Transition and Talent Development.
We connect outstanding people with the best Innovative Companies.
ASEANet Manpower Consulting offer different specialisms including:
Accounting & Finance, Admin & Secretarial, Banking, Construction, Engineering, Events, Education, Financial, F&B , Healthcare & Medical. , Supply Chain & Logistics, Manufacturing, Retail, and Information Technologies. With our professional recruitment service, we can assist you with your desired career path.
Contact us for a FREE Consultation.
We believe that YOUR SUCCESS - IS OUR MISSION.
Our client are looking for next team members to join their growing team:
Job Responsibilities:
· Ensure good after-sales support to customers by rendering the highest level of customer service.
· Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly.
· Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement.
· Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review.
· Identify and assess customers' needs to achieve satisfaction.
· Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints.
· Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level.
· Recommend suitable packages and add-on for customers.
· Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles.
· Effectively handle multiple priorities, organised workload, meet deadlines, and perform detailed daily record-keeping and reporting.
· Follow up on any outstanding payments.
· Capture customers' feedback on the service levels, and present findings for Management's review.
· Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation.
· Any other ad-hoc duties assigned.
Job Requirements:
· Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent.
· Experience in repair work scheduling and resource planning.
· Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems.
· Working knowledge of the motor insurance claim process would be an advantage.
· Customer service-oriented, proactive and independent with a positive working attitude.
· Strong attention to detail, organizational and time management skills.
· Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution.
· Team player with self–discipline and willingness to learn qualities.
· Strong administrative and coordination qualities.
Chua Mui Khim
( EA Registration Number : R22104766)
ASEANet Manpower Consulting Pte Ltd
(Co Reg : 202141565E / EA License: 21C0866)
We regret that only shortlisted candidates will be notified.
