Job Purpose / Role:
Our account technicians support the business by capturing and processing policy information, from submissions through to billings and collections. We pride ourselves on delivering exceptional customer service and operational effectiveness.
You will provide an effective and efficient administration and processing service to Underwriting, Claims, Credit Control, and the Brokers/Clients. Your responsibilities include reviewing and interpreting source underwriting materials to ensure all information is complete including broker presentations, slips, underwriting files, and accounts.
Key Responsibilities
In this role you will:
- Be responsible for Multinational and Non-IIP bookings of medium to high complexity.
- Steer Operational tasks for GBO. This may include providing instructions to all subsidiaries involved, finding solutions to any outstanding issues, and addressing questions regarding cover and wording with Underwriting team.
- Invoice customers and co-ordinate documentation, e.g., issuance of local policies, certificates, endorsements to the Broker (or Client)/ Co-Insurers, in a timely and accurate manner.
- Monitoring/maintaining and follow up all programs, escalating issues if required.
- Develop effective working relationships with internal and external customers, including Underwriting, Accounts, Credit Control, Captives/Reinsurers, Brokers and Clients, attending relevant meetings as required.
- Potentially become a System Super User, representing the team in local and global as well as cross-functional projects; take on User Acceptance Testing sign-off authority; provide input for specific topics on a case-by-case basis.
- Carry out risk checks according to our compliance procedure.
- Support with reporting/MIS activities.
Key Experience / Requirements / Skills
Required Experience
- Experience in handling operational tasks in policy administration or other core insurance services.
- Experience working in an international environment.
Required Education / Certifications
- Completion of a recognized insurance qualification (or equivalent in the Financial sector).
Technical Skills
- Good knowledge Microsoft Office applications (particularly Excel) and experience of relevant business applications and systems.
- Ability to continuously develop technical and systems knowledge, business, and insurance understanding.
- Good understanding of relevant products, wordings, terms and conditions and coverages.
- Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation.
- Precise and have an eye for detail.
General Skills
- Communication Skills: Excellent verbal / written communication and interpersonal skills (able to build relationships with people at every level of the global organization.
- Task Planning: time management skills and experience of scheduling tasks in accordance with daily review of priorities. Able to prioritize under pressure.
- Ability to motivate others; effective team player, training and coaching of staff.
Languages
- English. Fluency in local language is a plus.
