Involves a blend of customer support and quality assurance responsibilities. Here’s a summary of the key duties
Customer Service Responsibilities:
Establish and refine internal standards for support and call center quality assurance.
Review a selection of support agents’ interactions across various channels (calls, emails, chats, etc.).
Evaluate support engagements against predetermined quality benchmarks.
Provide agents with constructive feedback and guidance during regular meetings
Quality Assurance (QA) Responsibilities:
Act as the primary quality representative for existing and prospective customers.
Oversee and maintain compliance with medical device regulations (e.g., MDR 2017/745/EU, ISO 13485, and USA 21 CFR part 820).
Review and consolidate product requirements for medical device systems according to applicable regulations.
Create and maintain all quality documentation related to products, including product test protocols, change management, and corrective and preventative actions (CAPA)
General Requirements:
- Prior experience in customer service roles.
- Proficiency in analytical abilities and quality assurance procedures.
- Strong interpersonal skills and organizational skills.
- Understanding of fundamental business metrics and their relationship with support operations
Interested candidates, do submit your resume in Word document to: [email protected]
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Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)
