We are currently seeking a CRO to join our Sales Department. Reporting to the Sales Director, you will be focusing on direct customer servicing and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reach customer satisfaction. Constant contributions towards achieving service level and abandon rate targets.
The primary responsibility of the role includes (but is not limited to):
- Service customers over the phone and practices telephone courtesies at all times.
- Practicing quality in all aspect of the job to ensure customer satisfaction.
- Continuously strive to achieve and exceed agreed productivity.
- Ensure good customer retention by providing excellent and professional services.
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The successful candidate should be able to demonstrate the following selection criteria:
- Minimum Diploma/Degree Holder, GCE 'O' Level with relevant work experience.
- 1 to 3 years experience of relevant working experience as Executive, Customer Relationship .
- Able to work on weekends.
- Solid phone selling with excellent oral communication, interpersonal and active listening skills.
- Acceptable level of written English.
- Highly motivated, matured and committed individual.
- Resourceful, proactive and able to work independently to produce high quality technical or professional work.
- Fast leaner and able to adopt stressful environment and fast moving work atmosphere.
