HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Head Sommelier
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Work with Outlet manager’s on menu promotion and wine pairing selection
- Work with suppliers and F&B promotion/Purchasing department to obtain best price products and introduce right wines to suit outlets need or promotion base on guest feedback or menu offering
- Check wine storage areas for proper supplies, organization and cleanliness. Rectify any cleanliness/organization deficiencies
- Maintain par levels for wine stock, supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business
- Review sales of previous day and conduct requisition of items required for business
- Ensure wine orders are received correctly, properly stored/recorded and kept secured
- Ensure that the wine lists are updated, available and in good condition for each meal period
- Check the wine stands, decanters, linen, ensuring agreement to standards and cleanliness of wine cellar
- Come up with the wine dinner calendar to ensure every month have a wine dinner in one of the outlet.
- Recommend suitable wine for guests to enhance their dining experience and ensure the compliance of LQA standards and delivery of Service Promise
- Lead a Heartist® approach to guest experience/service with the F&B team
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up on correct procedures implemented by outlet manager as to prevent future recurrence
- Focus on the dining experience for LCAH members
- Ensure that safe working practices are followed including emergency procedures
- Assist other outlet to organize and implement wine promotions and special functions periodically
- Assist in control measures on wine cost for the outlet and to be in line of budget
- Maintain and check the outlet’s/heart of the house’s cleanliness and comply with the F&B sanitation and hygiene rules and regulations
- Participate in departmental leadership activities as a member of the team
- Maintain levels of confidentiality and discretion for guests
- Develop own knowledge and skills as a contributing member of the F&B team
Qualifications:
- Minimum WSET Level 3 and above
- Experience in similar size/style of 5* hotel
- Diploma in Hospitality Management
- Good track record of wine sales
- Good, updated inventory record keeping
- Good interpersonal skills with ability to communicate with guests and all levels of colleagues and management
- Service oriented with an eye for details
- Good computer skills and proficient in Microsoft Office-Words & Excel
- Good problem solving and decision making skills
- Effective conflict management skills, respecting a diverse, multi-cultural environment
- Use sensitivity and discretion in supporting guest needs
- Good interpersonal and communication skills
- Able to work under pressure and independently
- Lead to constantly improve the guest service experience and team performance
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
