WHAT YOU’LL DO
As an Associate Support Representative, you will be an essential part of our Global Technical Support Team that owns the post-sale technical relationship with our customers.
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. You will work in coordination with your Global Technical Support teammates to ensure that our customers are able to quickly and successfully overcome any technical issues they may face when using our platform.
WHO YOU ARE
- You have experience supporting a technical product, ideally in SaaS or Mobile
- You have experience with case management tools like Salesforce, Zendesk or similar CRM ticketing systems
- You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
- Talent for synthesizing complex ideas and communicating them in a way others can easily understand.
- You have domain knowledge of at least one of the following: Mobile, APIs, Marketing Automation, or Basic Programming (HTML etc.)
- You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
- You have experience handling time-sensitive, pressure-intensive customer issues
- You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
- Strong written and verbal English skills are essential
