Job Description:
- Handle local and overseas customers account.
- Upon receipt of customers’ orders, issue sales order form and key in sales order into system.
- Raise purchase requisition when necessary.
- Liaise with Purchasing/Production/Store on stock availability and plan delivery schedules.
- Inform customers with regard to delivery dates.
- Make booking with transporter or forwarder for outgoing shipment.
- Get and confirm flight/vessel details, fax/inform them customers.
- Check with Store personnel on whether the outgoing shipment has been picked up by the forwarder.
- Follow up customers’ past due orders, overdue accounts receivable and highlight the matters to Logistics and Distribution Manager.
- Apply certificate of origin and print certificate of analysis, when necessary.
- Attend customers’ enquiries and mail original invoices to customers.
- Submit insurance declaration form (open marine policy) to the insurance company.
- Prepare documents on TRADENET.
- Verify with Accounts Department regarding freight invoices.
- For courier service, type consignment note and call for collection.
- Report any short shipment, damaged or missing cargo to Distribution & Logistics Manager for claim against insurance company.
- Ensure smooth flow of outgoing shipments
- Maintain and update all relevant documentations for outgoing shipments. Provide track and trace visibility shipment status to customers should that not able to derive in shipment reports. Update respective customer for the status of orders, highlight if any risk of stock-out, short, expire, etc
- Monthly reporting and pricing matter
- Assist in answering telephone calls
- Any others tasks as and when assigned by Management.
