Company Overview
Carzuno is the new, easier way to drive your own car in Singapore. Carzuno offers the cheapest way to drive a brand new car for 12 months without the need for a car loan or down payment. Everything included in one monthly subscription fee.
Carzuno sources cars via external fleet partners and we manage customer acquisition, customer service and payment collection. We are looking for an Operations Manager to support on - oversee customer bookings, manage fleet partners and ensure high quality across operations.
Responsibilities
Sales
- Oversee all bookings and leads
- Coordinate with our customer service team on deliveries and collections
- Generate contracts for Partners and Customers
- Track lead performance
Fleet Partnership Management
- Research new, high potential Fleet Partners for Carzuno Singapore
- Meet regularly with existing and potential Fleet Partners
- Negotiate best terms and pricing with our Fleet Partners
- Set and implement SLAs with our Fleet Partners
- Keep the car inventory up-to-date on our website
Operations
- Ensure high quality of cars and delivery standards
- Ensure we collect the right customer documents for all customers
- Ensure we share the necessary customer documents with our partners
- Ensure fast response rates to all existing and potential customers
- Perform any ad-hoc duties as assigned
Minimum Qualifications
- Minimum 5 years of work experience
- Class 3 driving license
- Fluent in English
- Able to communicate well in written and spoken English
- Working experience in Google Sheets and Google Slides (or Excel/Powerpoint)
Preferred Qualifications
- Experience within Car rental / Leasing is highly advantageous
- Experience in managing 3rd party Partners
- Passionate in cars and highly interested in the Automotive industry
