Customer Service (Shipping), Up $3.8K
Duration: 1 Year Contract
Working Hours: 9AM - 6PM, 5 Day Work Week
Location: Near Telok Ayer MRT
Responsibilities:
- Manage a full set of Import/Export, Letter of Credit, and banking documents.
- Prepare an accurate and complete range of shipping documents, including Invoice, Packing List, Certificate of Origin, Wood Declaration, Marine Insurance, Form 6, Form 9, Annex 7, etc., in a timely manner.
- Coordinate with suppliers, customers, and forwarding agents to ensure smooth and timely cargo delivery.
- Communicate directly with shipping lines for draft Bill of Lading (BL), BL amendments, and master BL security printing.
- Calculate pricing for hedge contracts to ensure correct invoicing.
- Review all documents to ensure compliance with Sales terms, L/C terms, and customer requirements.
- Follow up on deposit/LC issuance to ensure required payments are received before shipment.
- Ensure the title of goods is transferred only as required based on payment terms.
- Interact with customers to provide and process information regarding inquiries, concerns, and requests about documentation and operational matters in a timely and accurate manner, ensuring excellent customer service.
- Collaborate with other teams, such as traders and fixation, to meet customer needs and promptly resolve any issues.
- Handle ad-hoc tasks assigned by the team leader
Requirements:
- Minimum Diploma and above
- Preferrable with LC knowledge
- At least 3-5 years working experience in Customer Service and managing shipping documentation
- Able to work independently and work within tight deadline
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)
