- MNC Company
- Salary $2500 - $2800 + Allowances + Incentives
- Excellent Welfare and Benefits + Career progression
- Working location: Jurong East
- 12 Hours Shift
Job Responsibilities:
- To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner
- To monitor and respond to alarm signals within service level targets
- To attend to customers’ enquiries on products, accounts, and services, and offer alternatives solutions to fulfil customer needs, ensuring total customer satisfaction
- To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems
- To ensure that standard operational procedures (SOP) are adhered to
- To profile accounts based on account types and key priority accounts
- To demonstrate strong work commitment and work ethics
- To highlight SOP non-compliance to Team Leaders for correction, corrective, and preventive actions
- To adhere to plan work schedule & be available for overtime during emergencies in short notice
- Any others ad hoc duties as assigned
Job Requirements:
- Possess minimum GCE ‘O’ level and/or Nitec qualifications with 1 – 2 years of relevant experience
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
Leong Wei Ling (R23117584)
EA Recruitment Pte Ltd
EA License No: 21C0492
