Responsibilities:
- Oversee and manage assigned outlets (2 outlets and above) for its operational and manpower planning.
- Complete intensive operational training at designated outlets within specific timeline.
- Assist management to establish and develop operating policies, systems, processes to accommodate and support the rapid growth of the organization.
- Monitor and responsible for sales performance of respective outlets.
- Attend monthly Operation meetings to solve various operational issues for growth sustainability.
- Review the Standard Operating Procedure (SOP) regularly to streamline the processes for better efficiency.
- Support recruitment of outlet employees.
- Conduct Outlet Examination and Training regularly for staff development and/or promotion.
- Involve in investigation of issues relating to customer complain (Service and Product Quality).
- Review the performance of Store Managers and outlet employees, and provide corrective action for improvement if necessary.
- Responsible for monitoring and managing the outlets expenses and inventory usage if necessary.
- Develop, motivate and retain subordinates, especially the high performers, to help them achieve and excel in the required quality and productivity target set.
- Take on operations related projects such as new product testing, supplier/vendor management, inventory management, POS Training and other projects that aid business development.
- Perform related duties/tasks as required.
Requirements:
· Excellent oral and written communication skills
· Fluency in written and verbal English & Mandarin
· Highly motivated self-starter, takes initiative
· Excellent analytical, problem solving and organisational skills
· Strong negotiation skills
· Able to exercise good judgement and sound decision making
· Demonstrated ability to lead, motivate and inspire a team
· Experience in F&B industry is an added advantage
