SIX operates the infrastructure underpinning the Swiss financial sector and offers a comprehensive range of services around the world in the fields of securities trading and settlement, financial information and payment transactions.
We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. If you would like to find out why stability makes us so agile, why experience makes us so curious and why empathy makes us so impactful, apply now for the position of Customer Support Agent.
Job Introduction
As a Customer Support Agent, you will be in a central position to significantly influence the service experience of our customers worldwide. Together with your local and global colleagues, you ensure that our customers receive high-quality, competent, timely support and communication regarding our data, products, and services.
What You Will Do
- As part of our global support framework, you will support and manage the operational relationships with our customers providing high quality and timely responses to our customer requests, ensuring continuity in our 24/5 request handling
- Be the first contact point in handling product / technical related issue including troubleshooting
- Conduct root cause analysis on customer issues, detect patterns to problems, identify solutions to areas for improvement, across teams and locations and conduct refresher training sessions on various SIX products
- Involve in Customer Support global initiatives and process improvements
- Support business growth in APAC by engaging with new customers
What You Bring
- High degree of customer centricity and empathy, ability to build relationships with various stakeholders both locally and globally.
- Excellent communication, presentation and listening skills for moderating between international teams and customers
- Quick comprehension, technical flair and resilience, with the ability to keep the overview in hectic phases. Comfortable with customer technical set ups and delivery channels
- Understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services
- Team player with a positive and collaborative attitude. Fresh graduate with a degree in business or finance or candidate with 2 to 3 years of working experience. Excellent spoken and written English, additional languages are a plus
