The Sustainability Customer Success team’s mission is to enable HP to efficiently support our customers on their sustainability journey and turn this into a demonstrable competitive advantage across the markets we have presence. As part of this role, this person will be responsible for supporting the Greater Asia (GA) region (Southeast Asia, Australia, and New Zealand). Part of the responsibilities include:
- Sustainability Sales support and customer & partner engagements
o Manage virtual and in-person customer briefings to customers directly and indirectly served by HP.
o Review content and strategy, as well as representing the sustainability team in sales events.
o Support strategic RFPs (Request for Proposal) and RFIs (Request for Information) with sustainability requirements, as well as be the focal point for escalations, acting as subject matter expert on deals for the GA region.
o Review sales assets and tools for the market, capture customer insights and unmet needs to feed strategy and plans for the region
- Support the overall go-to-market strategy
o Be part of the team developing strategies for sales enablement, programs and sustainability solutions
o Report and review metrics and dashboards shared on a quarterly basis to key internal stakeholders
o Act as subject matter expert in the development of sustainability solutions and sales tools from a customer experience standpoint, as well as customer success stories
o Provide insights on the development of marketing campaigns, and local community projects as appropriate
o Act as HP’s sustainability go-to-market expert in GA and as such, provide support to our stakeholders at all levels – internally, including senior management, and externally – including media, top customers and commercial partners
- Support the development of sales engagement plans and SLAs for the SEA and ANZ as well as supporting sustainability plan for the GA market
o Develop strategies to efficiently engage with customers, defining Service Level Agreements and interacting with the commercial organization to align and define execution plans, in partnership with the GA Sustainable Impact and Commercial Organization teams
o Represent GA on global workstreams as needed, supporting the prioritization of unmet customer needs that will drive the development of new sustainability commercial solutions and offerings, as well as reporting capabilities
o Support the development and training of a network of sustainable impact champions to act as first port of call for sales support & engagement
o Provide guidance & input for the development of sales-support materials, salespeople sustainability trainings, and channel training
The role will be based in HP’s Singapore office - combined with the opportunity to work from home for part of the time.
Requirements & essential skills
- Passion for sustainability and drive to make a positive difference.
- Bachelor's or Master's degree (sustainability or environmental focus would be a plus)
- Minimum of 5 years work experience, preferably in sustainability.
- Ability to think strategically, develop action plans, and to lead, negotiate and influence different types of stakeholders
- Strong presentation skills, ideally to external audiences like customers and partners. Strong problem-solving skills.
- Strong project management skills – ideally complex, cross-functional and international is a plus
- Capacity to see “the big picture” in complex, fluid situations, then prioritize and take action with calm and efficiency, working at a fast pace in a flexible manner.
- Enthusiasm, ability and willingness to learn and adapt to new challenges.
- Authentic customer service orientation combined with solid business acumen.
- Strong teamworking skills.
- Ability to work with minimal direct day-to-day supervision.
- Fluent in English and one other Asian language (such as Mandarin, Japanese, Korean, Bahasa Indonesian etc.) is preferred.
Must
- Interest in or experience of working in a sales environment.
- Willingness to travel across the Asia region countries to attend customer briefings and sales events.
