We are looking for Assistant Manager, IT Service Desk to join one of the tertiary institution.
Job Description
- Location: West
- Working Hours: Office Hours
- Work Type: Permanent
- Salary: Up to $5.5k + Bonuses
JOB SCOPES:
- Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results
- Identify improvement opportunities through process re-design, automation development or system improvements.
- Ensure timely and accurate provisioning and deprovisioning of user access
- Perform regular access reviews and audits to ensure compliance with security policies
- Ensure documentation on access control procedures, work instructions and configurations are accurately maintained
- Review and manage IT Service Desk services Service Level Agreements.
- Handle customer’s feedback and ensure prompt and effective resolution
- Lead and manage Service Desk Agent to ensure optimal performance
JOB REQUIREMENTS:
- Singaporean (s) only.
- Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk.
Interested candidates may Apply Now, or submit your updated resume via email to [email protected] (indicating Job ID46379 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Lua Zhi Chin (Jeanette) | R1873831
ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781
