About the company:
CGS International Securities Singapore Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial products.
Job Responsibilities
The incumbent will be responsible for:
Helpdesk Team Management:
- Oversee the Helpdesk team to ensure services meet agreed-upon SLAs.
- Provide timely and high-quality resolution for helpdesk-related incidents.
- Escalate incidents promptly to other teams for quick resolution.
User Account Management:
- Create and configure new user accounts in various IT systems (e.g., Active Directory, email, Microsoft 365).
- Document account creation, modification, and deactivation processes.
- Ensure all procedures comply with organizational policies, industry standards, and regulatory requirements.
- Assist in developing and updating policies related to user account management.
- Assign appropriate access rights and permissions based on user roles and departmental requirements.
Support and Training:
- Offer Level 1 support and training to Helpdesk teams and other IT services staff.
- Provide technical support for account-related issues and troubleshoot access problems.
- Handle and support senior management users.
- Manage and support mobile devices.
Inventory and Vendor Management:
- Update and maintain software and hardware inventory.
- Coordinate with third-party helpdesks and vendors to obtain necessary support.
- Advise on and contribute to the planning and maintenance of IT hardware and inventory.
Hardware Preparation and Deployment:
- Prepare laptops and PCs before deployment.
- Manage the deployment and relocation of PCs, monitors, and trading terminals as requested.
- Ensure the security of laptop endpoints.
Amazon Workspace Management:
- Prepare, clone, and deploy Amazon Workspace images.
O365 Support and Patch Management:
- Provide first-level support for Office 365.
- Oversee endpoints patch management.
Project and Documentation Management:
- Manage projects assigned by the Helpdesk Lead.
- Create documentation for operators and self-service users.
User Experience Improvement:
- Enhance user experience through solutions and automation identified via user feedback, research, and testing.
Security and Compliance:
Collaborate with IT security teams to implement and enforce access controls and security policies.
Job Requirement:
Desktop Support: Hands-on experience with desktop support and proficiency in supporting Microsoft Operating Systems and Microsoft Office.
Hardware Support: Skilled in providing hardware support.
O365 Proficiency: Familiarity with the Office 365 product suite, including Outlook Online and Teams.
Account Management: Experience in creating and managing accounts in Active Directory, Azure, and other systems.
Mobile Support: Knowledgeable in mobile application support and installation.
Virtual Desktop Deployment: Experience with virtual desktop deployment, such as Amazon Workspace.
ITSM Process: Familiar with IT Service Management (ITSM) processes.
Account Creation: Proficient in account creation and management in various IT systems (e.g., Active Directory, Microsoft 365).
- Positive Attitude
- Composed and Calm
- Ownership and Accountability
- Proactive Team Player
- IT Security Knowledge
- Organizational Skills
- Attention to Detail
- Communication and Collaboration
- 5 years of relevant working experience
- Diploma in IT or higher
