The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.
Primary Responsibilities:
- Supervise, coordinate and participate in all Front Desk activities.
- Check grooming standards for all Front Office staff.
- Determine daily room requirements and ensure guest’s special requests are being checked.
- Assist in Room Controlling and assignment of rooms for the day arrival as per guest preferences.
- Determine daily room requirements and ensure guest’s special requests are being checked, ensuring room blocking is per request according to room type, non-smoking, etc. and to ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
- Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis eg: Key Cards, Key cards holder, Folio, letter head, reg card etc. Send requisition when needed. Conduct weekly inventory of supplies.
- Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
- Perform duties of Front Office staff whenever needed.
- Relief Front Office staff for meals.
- Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check in. Ensure Housekeeping received a copy of the group arrival list.
- Check 3 days Arrival and assign rooms accordingly.
- Assist Front Office staff in checking in/out FIT/Groups.
- Change money for cashiers in the morning.
- Attend to guest queries and problems.
- Check cashiers work and ensure supporting documents for city ledger are attached.
- Ensure procedures and policies on city ledger are followed.
- To be aware of all VIP arrivals and departures, especially corporate guests.
- Conduct daily briefing for all Front Office staff in the absence of the Duty Manager.
- Conduct training for Front Office staff for job scope and latest promotion website packages.
- Ensure all new Front Office staff received proper training and assign them with a buddy.
- To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.
Job Highlights
- We provide equal opportunities to learn and develop skill sets
- We identify and build our talents
- We foster friendly working relationships built on mutual trust
