Experience culinary fusion born in Hong Kong and refined in Japan, now making its momentous debut in the vibrant city of Singapore, marking our trailblazing entry into Southeast Asia. Mashi No Mashi, globally acclaimed for its ground-breaking approach to ramen, welcomes you to be a part of this historic milestone.
Distinguished for introducing the world’s first 100% Wagyu ramen, Mashi No Mashi epitomizes innovation intertwined with tradition. Under the stewardship of Chef Hisato, our menu showcases a harmonious fusion of Singapore street food influences and the timeless art of ramen-making.
As we proudly unveil our first Southeast Asian outpost and continue to captivate diners worldwide, we’re on the lookout for passionate individuals to join our team. If you’re driven by innovation, dedication, and love for extraordinary journeys, join Mashi No Mashi and be a pioneer in shaping an unparalleled gastronomic adventure.
Job Responsibilities:
As a Guest Relations Executive, you will be the face of our restaurant, ensuring that every guest feels welcomed and valued from the moment they step in. Your primary responsibility is to provide outstanding customer service, manage guest interactions, and enhance the overall dining experience. You will work closely with our team to maintain high service standards and create a memorable atmosphere for our guests.
- Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table.
- Be familiar with the menu, promotions, and service procedures.
- Handle general queries and assist with email and phone inquiries, making accurate reservations.
- Manage reservations and walk-ins efficiently, ensuring optimal seating arrangements.
- Reconfirm reservations daily and respond to inquiries promptly.
- Interact with guests to understand their preferences and provide personalized recommendations.
- Address guest concerns promptly and seek effective resolutions.
- Requests guests for their dining feedback and communicate feedback to the Restaurant Manager.
- Liaise with Front of House and Back of House to ensure timely and accurate service.
- Ensure the restaurant is clean, organized, and inviting, enhancing the overall dining experience.
- Gather guest feedback and share insights with the management team to continuously improve service quality.
- Accommodate special requests and dietary preferences with attention to detail and care.
- Perform or assist in the Front of House duties whenever required.
Job Requirement:
- Proven work experience as a Guest Relation Executive, Restaurant Host or similar roles.
- Proficient in English with good communication and interpersonal skills.
- Ability to handle issues calmly and efficiently, with a focus on guest satisfaction.
- Strong team player with a customer service-oriented mindset.
- Willingness to work split shifts, weekends, and public holidays.
- Experience in restaurant, hotel or fine dining concepts will be advantageous.
- Guest relations background with pleasant personality and persona.
Other Information
- Working Location: Guoco Midtown Market
- Designation: Guest Relations Executive
- Reporting: Restaurant Manager & Director
- Working Day / Time:
- Day Shift: 10am to 10pm or 11am to 10pm
- Split Shift: 9.30am to 2.30pm, 5.30pm to 9.30pm
- Split Shift: 10am to 2pm, 5pm to 10pm
