We are hiring on behalf of a client.
You will be part of a profitable company for over 40 years that is expanding rapidly, with exciting career growth opportunities.
This is an executive role where you will assist in ensuring excellent customer experience for the parents who subscribe to the school bussing service of an international school with about a thousand students riding the on school buses.
On-going mentorship and training will be provided to you - making this a very viable role for career switch and/or progression!
Job Description/Roles and Responsibilities:
- Handle customer inquiries, complaints, and feedback via phone, email, live chat, and in-person.
- Provide accurate information about bus fees, schedules, routes, and services.
- Resolve customer issues promptly and efficiently, ensuring customer satisfaction.
- Maintain and update customer records and databases.
- Collaborate with the operations team to address service issues and improve customer experience.
- Assist in developing customer service policies and procedures.
- Monitor and report on customer service performance metrics.
- Conduct customer satisfaction surveys and gather feedback for improvement.
- Participate in training and development programs to enhance customer service skills.
Requirements:
- Minimum of 2 years of experience in customer service, call centre operations, or other relevant fields.
- Minimally able to converse in English & Mandarin.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and tools.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Friendly and professional demeanor.
- Knowledge of school bus services is a plus.
- Knowledge of safety regulations and compliance standards is a plus.
