Job Description
- Planning and coordinating PR programme for the project
- Handle enquiries and feedback pertaining to the project
- Work closely with the relevant parities such as residents, consultants and authorities and take proactive measures in mitigating complaints arising from the construction activities
- Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
- Build and maintain strong relationships with customers, vendors, stakeholders to understand their preferences, requirements and feedback
- Communicate effectively and professionally with customers, vendors, stakeholders, colleagues and other departments within the organization
- Provide administrative support assistance and other ad-hoc jobs if required
Requirements
- GCE 'A' Level with 1 to 2 years of customer relations experience, preferably in building trade as BSC supervisor
- Good communication skills
- Good organizational and time management skills
- Attention to detail and a commitment to providing high-quality service
- Ability to work independently and collaboratively within a team
- Flexibility to adapt to changing customer needs and work schedules
- Knowledge of industry-specific products or services (preferred)
