Job Description & Requirements
Responsibilities include but are not limited to:
- Handling check-ins, room assignments, accommodating special requests when possible.
- Processing check-in/check-out including luggage assistance.
- Collecting payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answering inquiries about hotel services, directions, local attractions, etc.
- Assisting guests with safety boxes, additional guest room keys, transportation, etc.
- Pre-registering, blocking reservations for same day and future reservations.
- Cancelling room reservations according to policies and procedures.
- Performing night audit during midnight shift and preparing necessary reports.
- On time and at work when scheduled and in proper uniform.
- Attending department meetings as scheduled.
- Consistent professional and positive working attitude and actions when communicating with guests and associates.
- Flexibility to work in other positions/departments as the need arises.
- Complying with sanitary, safety, security and emergency procedures.
- Writing shift reports including reports on any incidents of theft, accidents or injuries when assigned.
- Performing any other duties / tasks as requested by management.
