Company Overview:
Reward Laundry, a premier laundry and dry cleaning service provider with over a decade of experience in Singapore, is located conveniently at City Hall. We pride ourselves on offering exceptional customer support, industry-leading quality, and excellent values in our services. Our support team plays a crucial role in gathering feedback, enhancing customer success, and driving the overall business forward. This is an excellent opportunity for professional growth within our organization.
Position Summary:
We are seeking a professional, friendly, and positive Customer Service Specialist to join our team. The ideal candidate will be eager to learn and develop their skills. Comprehensive training will be provided to develop you into a subject matter expert in customer service, while also enhancing your communication and problem-solving abilities. You will gain valuable exposure to the laundry and garment industry, along with business acumen.
Work Schedule and Benefits:
- 5.5-day workweek
- Full-time position benefits including annual leave and medical leave
- Working Hours: Weekdays 9:00 AM – 7:00 PM, Weekends 10:00 AM – 6:00 PM, with a 1-hour meal break
Location: City Hall or Esplanade MRT
Key Responsibilities:
- Deliver exceptional customer service through various channels (online, phone, and in-person) to ensure a memorable experience for customers.
- Collaborate with relevant team members to complete orders efficiently.
- Coordinate delivery appointments and manage customer issues as they arise.
- Contribute to process improvement initiatives by brainstorming and implementing new ideas.
- Utilize basic computer skills to facilitate order processing and update sales reports.
- Be available to work on weekends if required.
- Participate in on-the-job training to continuously enhance your skills.
Requirements:
- Diploma/Advanced/Higher/Graduate Diploma in any field.
- Bilingual proficiency in English and Mandarin to attend to counterparts.
- Basic computer skills and customer service experience.
- Preferably, experience as a Junior Executive in Customer Service, Call Center, or a related field.
- Ability to coordinate and communicate effectively with multiple departments to ensure timely order delivery.
- Positive mindset and a strong willingness to learn.
- Singapore Citizen or Permanent Resident only.
To Apply:
For more information about us, please apply here.
If you are enthusiastic about contributing to a dynamic team and growing professionally, we encourage you to apply for this exciting opportunity.
