Job Description
Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are currently looking for Project and Program Advisor who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
Title: Project and Program Advisor
Contract: 1 year extendable
Must have skills (non-negotiable)
· Min. 1 year of Project Management skills, and Data Centre Certification. (PM
· certification is a plus but not required).
· Electrical and Mechanical skills/background, Networking knowledge.
· Good communication skills.
· Minimum Diploma in related field: Mechanical Engineering, Electrical Engineering, Information Technology or Computer Networking
Job Summary
Learns to use professional concepts. Applies knowledge and basic problem-solving techniques to define and resolve problems. Determines a course of action based on guidelines.
Responsibilities
Requirements & Support
· Supports deployment projects by validating customers' order requirements with CPM and other stakeholders, and project manages of the technical deployment, with the IBX manager.
· Develops technical knowledge of the IBXs and investigates, with through partnership with more senior TDMs in addressing internal issues, within a limited scope
· Receives detailed instructions from more experienced TDMs and operations teams to provide solutions cross-functionally to resolve entry level customers' non-standard order requirements.
Liaises with CPM
· Follows standard practices and procedures to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
Supports reinstall projects where required
Project Planning
· Creates simple task list to document and understand the customers' deployment, shadowing more senior team members on development of project implementation plans.
· Coordinates with operations, under the guidance of more senior team members, Learns to use professional concepts to ensure tickets are set with appropriate commit dates.
· Follows up with operations and suppliers to ensure work is completed Completes routine work on time and according to quality standards.
· Receives detailed instructions on all work
Implementation and Delivery
· Supports the planning, development and delivery of customer implementations within a limited scope and close direction.
· Works on assigned project activities.
· Supports senior team members on inventory auditing and records keeping during project implementation
Cross Functional, Customer Support & Customer Communications
· Supports senior team members on the investigations and resolutions of customers' and cross-functional issues during project implementation.
· Maintains regular communication with CPMs and IBX operations, as well as SEs, CSMs and Account Executives functional & cross-functional teams throughout the implementation.
· Learns Client operations Policies and Processes
Process Support/Optimization
· Learns and follows business and/or technical processes within the IBX; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g. Order fulfillment process) Systems Support.
· Develops knowledge of and learns business systems within Client.
Data Support/Analysis
· Supports the team in ensuring operations provisioning data is accurately input into Client business systems.
· Supports the team in any physical audit efforts.
Vendor support
· Supports the team and IBX operations on any required vendor support.
· Receives detailed instructions to support the project management of supplemental vendor support for EIS and operations as it relates to the assigned deployment.
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS:
Consultant Name : Seema Verma
Avensys Consulting Pte Ltd
EA Licence 12C5759
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Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.
