Responsibilities:
- Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
- Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
- Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
- Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
- Manage of IT operational risk and issues, system performance and availability.
- Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
- Assist in managing operating expenses of IT resource and service-related expenses.
- Involve project management (including new initiatives) to ensure all timeline is meet.
- Liaise with vendors for IT-related matters.
- Open to support after office hours (Include Sat , Sun & PH) for incident or downtime for maintenance.
- Any other relevant adhoc duties as assigned.
Requirements:
- Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
- At least 3 years’ experience in IT operations, service delivery and management or service desk management
- Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous
- Resourceful, excellent analytical and problem-solving skills
- Good communication, writing and presentation skills
Interested applicants, please Email , and look for
Jensen Fang Lifa
Recruit Express Pte Ltd
EA License No. 99C4599
EA Personnel Registration Number: R2197080
We regret that only shortlisted candidates will be contacted.
