Job brief
We are seeking an experienced Senior Training Manager to lead our organizational training efforts for our frontline retail employees across all brands. In this role, you will be responsible for devising and implementing a comprehensive training strategy that aligns with our business objectives. Your primary focus will be identifying training needs, designing relevant programs, and assessing their impact on employee performance (Productivity and efficiency) and customer satisfaction.
As a Senior Training Manager, you will collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company. Successful candidates for this position typically have backgrounds in business, leadership, retail, development, or education.
Your responsibilities will include enhancing employee skills, improving performance, increasing productivity, improving customer satisfaction through employee’s service and fostering a culture of continuous learning and development throughout the organization.
By overseeing our training initiatives, you will play a vital role in driving employee growth and ensuring the achievement of our business goals.
Responsibilities
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
- Draw an overall or individualized training and development plan that addresses needs and expectations
- Deploy a wide variety of training methods
- Conduct effective induction and orientation sessions
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
- Manage training budget
- Provide opportunities for ongoing development, including succession planning
- Resolve any specific problems and tailor training programs as necessary
- Maintain a keen understanding of training trends, developments and best practices
Requirements and skills
- At least 7 years of experience in the retail industry and 5 years managing a team
- Should have hands-on experience in implementing various training, learning & development procedures. Should have independently managed developing and deploying a learning cycle for the company.
- Should have the capacity for creative thinking and a strong sense of confidence in communicating with a variety of different types of people.
- Should keep themselves updated on industry trends in order to advise senior management and internal stakeholders and enable creation of effective strategies for promoting people growth and their careers.
- Should have fair understanding of technology platforms available in the work area.
- Should be able to influence stakeholders with strong and logical mindset, backed by strong domain understanding and its drivers.
- Should be Analytical, Courageous, Attention to detail, Large Database management.
- Excellent verbal and written communication.
- Should have driven large projects for the company
- Excellent communication and leadership skills
- Ability to plan, multi-task and manage time effectively
- Customer-centric mindset & extrovert personality
