In line with Leica Camera expansion in SEA region, we are looking for an SEA Training Manager to support our growth. The main job responsibilities are to:
DESIGN REGIONAL TRAINING ROADMAP
- Defining yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development
- Align Regional Training Strategy with Global Training Strategy
- Be a strong business partner & key contributor on regional projects, including local retail initiatives & Leica Akademie
- Propose and select external consultants / internal team member experts to conduct specific trainings when necessary
- Promote regional learning and drive best practices sharing
IMPLEMENT TRAINING & AND FIELD COACHING SESSIONS
- Localize, roll out and facilitate global training modules directly and indirectly to target audiences
- Drive in-class & in-store field training sessions & individual coaching to enhance skills, performance & motivation, regarding:
- Brand knowledge & luxury culture
- Clienteling / selling soft skills (emotional intelligence and managing client expectations)
- Key profiles empowerment / retail management upskilling
- Plan and execute an onboarding program for new joiners, in line with Headquarters’ guidelines & HR
- Conduct sales coaching for Store Managers, Supervisors and Retail teams
- Engage with Store teams to create affinity and drive engagement with the brand
MEASURE TRAININGS / COACHINGS IMPACT, FOLLOW-UP AND TRACK PROGRESS
- Identify & follow-up on training performance indicators (quantitative and qualitative, short term & long-term), with specific focus on service excellence across the markets
- Proactively adjust and enhance actions and programs as needed
- Establish a strong partnership with Retail Manager and Store Managers to ensure training impact on-going assessment
- Define & follow up on team training path: monitor achievements to individualize development action plans and maintain detailed reporting of all trainings
- Manage annual training budgets, with monthly follow-up
JOB REQUIREMENT
- College or University Education is required
- A proven track record of training experience in a customer service-oriented preferably in the watch/high end retail industry.
- Excellent verbal and written communication skills including English at a business level
- Ability to design and deliver effective training programs
- Outstanding coaching and project management skills
- Great interpersonal skills and ability to build relationships at all levels
- Strong organizational and time management skills
- Experienced user of MS Office, Internet, Adobe Creative Suite
- Photography knowledge is a plus
