Consolidation of documents for Job done Including
- Matching and checking all clearance documents (CFS receipt, delivery DO, supporting documents)
- Scanning of documents accordingly once vetted by the controller in case of missing documents/additional last minute jobs after office hours etc.
- Upload and recording of uploads done including all pending folders and follow-up with recently created folders
- Update Whatsapp group to include fleet job schedule list
- Follow-up with billing department on documentation query/doubt, email record, delivery/driver record, and communication record.
- Scanning of PODs collected for the day upon receipt
- Updating fleet outlay, to match actual expenses from petty cash book and to ensure original/copies provided for CFS receipts, carpark receipts, and misc expenditure receipts.
Customer service
- Taking note of and replying/following up with customer emails with regards to POD, urgent jobs, upcoming jobs, driver details, necessary job requirements, delivery time, etc.
- Answering calls from customers with regards to similar as above.
- Follow-up with job schedule for special arrangement jobs
Fleet assistant
- Supporting controller with distributing job files, to assist Controller in case Controller is out of office.
- Supporting controller with updating of next day/upcoming jobs/KD clearance on Job sheet.
- Daily Checking of Emails and follow-up with select customers on daily clearance and damages accordingly including next-day delivery arrangements for bookings.
- Coordinating and communicating with the controller on customer queries/urgent queries/necessary requirements/missing documents/upcoming jobs.
- Coordinating and communicating with controller and/or driver with regards to clearance and unstuffing status for kd clearance and follow-up for next delivery arrangement.
- Coordinating and communicating with controller/driver and customer with regards to job completion status/follow-up of pending documents
- Weekly consolidation and recording of fleet truck inspection checklist and daily follow-up/report asap.
- Any other duties as and when assigned by management.
Class 3 Driving License Advantages.
