(12-MONTH CONTRACT)- Renewable subject to work performance
Working days : Monday- Friday
Working Hours: 9 am to 6 pm
OT required
• Weekday: Yes, Time off is claimable
• Weekend/PH: Monetary OT claim upon activation by standby duty
-24 by 7 rotate standby (offsite)
Work location: Kaki Bukit( client site)
Salary: S4,500 – S$5,850+ One month completion bonus+Transport Allowance (Reimburse based on receipt OR distance mileage if using your own transport)+ 12 days Annual Leave
RESPONSIBILITIES:
- Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
- Provide Remote, On-Site, or Station Technical Support to FedEx Operations Staff & Customers as a Regional IT.
- Work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies, including Network equipment & Software Applications Deployment.
- Perform technical support, problem resolution & provide input to the isolation & resolution of components like network appliances and various hardware & software problems.
- Resolve issues that occur outside work hours whenever needed.
- Perform other tasks and projects as assigned by Manager or Management.
QUALIFICATION & EXPERIENCE:
- Degree in Information Technology
- Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
- Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
- Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
- Basic support of Office Network, Shared Drive, Wireless, and VPN connectivity.
- Basic support on iPhone / iPad / Android phones.
- Provide support for general IT requests like VC connectivity/ Mobile Email Activation.
- Able to start in short notice.
