Tanoke is an exclusive modern Japanese and sake restaurant in downtown Purvis street (near Bugis & City Hall MRT). We are seeking a talented and passionate F&B Executive to join our team.
Responsibilities
Customer Service Excellence:
- Ensure guests receive high-quality service.
- Address and resolve guest complaints and concerns in a timely and courteous manner.
- Monitor guest satisfaction and implement improvements as needed.
- Assist with guest inquiries, reservations, and special requests.
Operational Oversight:
- Oversee the daily operations of the dining area to ensure efficiency and adherence to standards.
- Monitor and maintain cleanliness, organization, and sanitation of the dining areas.
- Ensure all tables are properly set up and maintained throughout service.
- Coordinate with kitchen and bar staff to ensure timely and accurate delivery of orders.
Quality Control:
- Inspect the dining area, including table settings, food presentation, and overall ambience.
- Conduct regular checks to ensure compliance with health and safety regulations.
Qualifications
- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong attention to detail and multitasking abilities
- Positive attitude and willingness to learn
- Ability to work collaboratively as part of a team
- Flexibility to work evenings, weekends, and holidays as needed
Benefits
- Insurance and Medical Benefits
- Competitive salary and performance-based incentives
- 5-day work week (Mondays off)
- Employee discounts and perks