First Fun Games, is an internet entertainment company focused on games and social networking, with a strong emphasis on global market expansion. Our experienced team continuously explores new technologies to enhance product development, providing a thrilling and smooth gaming experience. With a worldwide user base and millions of daily players, we offer a dynamic and creative work environment where employees can thrive.
We value every employee's contribution and invite passionate, innovative individuals to join our team and help develop and distribute our acclaimed games globally.
Responsibilities:
- Player Support: Address player queries and concerns through various channels such as email or ticketing systems. This includes troubleshooting technical issues, assisting with gameplay mechanics, and providing general support.
- Complaint Management: Handle player complaints professionally and promptly. Investigate issues, empathize with players, and provide effective resolutions to ensure high player satisfaction.
- Feedback Consolidation: Collect, organize, and analyze player feedback and suggestions. Categorize feedback by common themes, prioritize feature requests, and communicate this feedback to relevant teams, such as development or marketing.
- Documentation and Reporting: Maintain detailed records of player interactions, feedback, and resolutions. Use this data to identify trends, assess the effectiveness of support efforts, and guide future decision-making.
Job requirements:
- Diploma or higher in any field.
- At least one year of customer service or relevant experience.
- Passionate about gaming, with a customer-focused mindset. Enjoy playing our games and have a strong understanding of game content.
- Strong business understanding, logical thinking, communication, and teamwork skills.
- Proficiency in using the internet, major social media platforms, and Microsoft Word and Excel.
- Fluent in verbal and written English. Ability to use Google Translate or similar tools to assist customers in other languages.
