Job Description
- Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
- Lead the problem management with the application teams, identify action and follow-up the implementation roadmap.
- Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
- Lead and ensure the continues optimization of production activity in form of automation.
- Lead Incident & Problem Management related actives.
Required Skills
- Solution oriented, business focused with a mindset to constantly improve production quality and stability.
- Have basic technical skills e.g. Unix, Shell Script, SQL, Kubernetes
- Should be proficient in one of the technologies - Java / Python / Hadoop
- Ability to multi task and manage stress while maintaining empathy for end users.
- Experience in leading transformation/Implementation for Monitoring tools & Automation.
- Strong experience in communicating and managing Operations & Business.
