Job Summary
This role is responsible for the strategy and delivery of full suite of communications for the Singapore franchise and businesses, to protect the Bank reputation, strengthen brand profile and improve employee experiences through various channels, platforms, and partners.
Strategy
• Provide strategic and tactical communications advice to the Singapore Management Team (MT).
• Proactive management of reputational risks, working in partnership with Singapore MT, Group and Asia Corporate Affairs and Brand & Marketing (CABM) peers.
• Support the Head of CABM, Singapore aand ASEAN in building the external profile of the Singapore franchise, CEO for Singapore and ASEAN Chief Executive Officer (CEO), Singapore MT and the Bank and businesses – including the proactive identification of opportunities for external profiling (media and speaking opportunities).
• Develop, implement and evaluate the annual Singapore communications plan (covering strategic and executive communications, business communications, financial reporting, employer branding, sustainability and community investment).
• Build both external and internal profile of the Singapore CEO Singapore & ASEAN, Business and Function Heads, with a focus on strategy, business capabilities and achievements, thought leadership, management expertise, community initiatives and people engagement events.
• Identify communication opportunities to build internal awareness and pride, and manage relationships with the media to secure strategic interviews during critical corporate milestones.
• Develop and pro-actively pitch media interviews, op-eds and story ideas to the media that fit the Bank’s strategic agenda.
• Develop and maintain key message documents and maintain key data points that back up the Bank’s strategic corporate plan.
Key Responsibilities
Business
• Identify opportunities which directly support business operations and the achievement of business goals.
• Responsible for managing client communications, in partnership with the businesses and global communications teams.
Processes
• Work with global communications teams and key stakeholders to ensure coordinated approach to communications, as well as consistency in delivery for quality outcomes.
• Drive an insights-driven and measurement focused approach that sets clear objectives, metrics and measures key results for all initiatives to assess impact of our efforts and drive a continuous improvement approach.
People & Talent
• Lead through example and build the appropriate culture and values.
• Ensure that team members are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
• Maintain control of issues that have the potential to cause reputational damage to the Bank. Manage crises and proactively deal with threats to the Bank’s reputation.
Skills and Experience
Governance
• Ensure compliance with the Bank’s communications Standards and Policies in-country.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles:Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
Key stakeholders
Internal
Country / Regional level:
• Singapore CEO Singapore and ASEAN
• Singapore Management Team (MT)
• Key business and function heads leads (including support functions)
• Country CABM and Communications heads in ASEAN cluster markets (Malaysia, Thailand and Vietnam)
Group level:
• Global heads of CABM
• Global Head of Corporate Communications, Global Head of Internal Communications
• Strategic Comms Partners – Corporate and Investment Banking (CIB), Wealth and Retail Banking (WRB), Employee Comms, Function comms
External
• Regulator Comms team
• Media editors and journalists (local media, key online influencers)
• Agency partners (media monitoring social media, etc)
• Other vendors
Our Ideal Candidate
· Bachelor’s degree in a communication or business-related discipline
· Excellent spoken and written communication skills are required as the role manages key internal and external communications
Functional Knowledge & Experience
• A communications expert with 15+ years in an external and internal communications role in a financial institution or international conglomerate
• Experience in driving external and internal communications strategies
• Experience in managing teams
• Excellent working knowledge of media including deadlines, interests, agendas, etc
• Excellent relationships with the media at all levels
Role Specific Technical Competencies
• Ability to analyse sentiments and customise communications according to target audience; and effectively communicate complex ideas to diverse audiences
• Strong stakeholder management skills, with the ability to provide sound and credible strategic advice, and constructive challenge to senior executives
• Strong people management and relationship building skills
• Ability to operate with the highest integrity and discretion
• Critical thinking skills to exercise judgement and continuously looking for better and more effective ways of working
• Collaborative and able to encourage creativity, generate new ideas for effective implementation of business solutions
• Ability to think on his/her feet and to respond calmly and effectively in high-pressure situations or environment
• Possess excellent communication and presentation skills as well as in planning and organisation
• Ability to lead and guide in the design, development of multi-channel communications campaigns, and championing the use of innovative communications vehicles and practices
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
