Job Summary
This role is responsible for implementing and executing the internal and external Bank-wide communications strategy, with a focus on Wealth & Retail Banking (WRB) business in Singapore.
Strategy
• Work with Group, Country and Regional business communications teams and key stakeholders to ensure a coordinated approach to communications, as well as consistency in delivery quality outcomes
• Build profile of the WRB business in Singapore and globally, with a focus on strategy, business capabilities and achievements, thought leadership, management expertise, community initiatives and employee engagement
• Lead the development and execution of the WRB internal and external communications plan
• Identify proactive media interviews/profiling opportunities and manage relationship with the media
• Proactively pitch and develop stories to the media that fit the Bank’s strategic agenda
Business
• Identify opportunities which directly support business operations and the achievement of business goals
• Manage WRB client communications in partnership with the WRB Client Experience team
• Proactive management of media opportunities
• Proactive management of reputational risks
Processes
• Drive an insights-driven and measurement focused approach that sets clear objectives, metrics and measures key results for all initiatives to assess impact of our efforts and drive a continuous improvement approach
Key Responsibilities
Risk Management
• Manage high profile client complaints, publicly noticeable incidents, crisis management and proactively deal with threats to the Bank’s reputation
• Monitor media and social media for and during issues/crises
Governance
• Ensure compliance with the Bank’s communications Standards and Policies in-country
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
Stakeholders
Internal
Country level:
• CEO, Singapore and ASEAN
• Singapore Management Team
• WRB Head, Singapore, ASEA and South Asia
• Singapore WRB Team
• Singapore Client Experience Team
Group level:
• Global WRB Team
• Global Head of Corporate Communications, Global Head of Internal Communications
External
• Media editors and journalists (local media, key online influencers)
• Agency partners (social media, etc)
• Think tanks, event organisers
Our Ideal Candidate
KNOWLEDGE, SKILLS AND EXPERIENCE
• 7+ years in a communications role in a leading international financial institution or international conglomerate
• Strong planning and interpersonal skills
• Experience in driving external and internal communications strategies
• Strong understanding of media and social media including deadlines, interests, agendas, etc, and good relationship with media contacts
SKILLS
• Diplomacy and tact
• Strong relationship building skills
• Ability to operate with the highest integrity and discretion
• Critical thinking skills to exercise judgement and continuously looking for better and more effective ways of working
• Good responsiveness and the ability to think on his/her feet
• Ability to respond calmly and effectively in high-pressure situations or environment
• Stakeholder management skills
• Planning and organisation skills
• A positive, engaging and professional attitude and persona
Role Specific Technical Competencies
· Media Relations
· Crisis Management
· Internal Communications Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
