Jetstar thrives on innovation. We are always looking to employ ambitious, proactive team-orientated professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.
As part of the Jetstar Asia’s Network Operations team, you are responsible for flight watch duties; ensuring relevant information is transmitted to crew via suitable means and follow up in absence of acknowledgement from crew; coordinate with dispatch service provider and act as medium between flight dispatch and the pilot for operational support.
Key responsibilities of this role are:
- Ensure flights are crewed as efficiently as possible on any given day given the changing situation.
- Ensure crew rosters are efficiently repaired following any disruptions to the daily operations.
- Liaise and negotiate crewing for crew disruption management and reduced delays.
- Implement disruption management actions as required to maintain schedule and recover from disruption.
- Report and update actions taken during day of operations shift in the Operations Centre Electronic Log Book.
- Promptly answer all phone queries addressed to the Operations Centre.
- Liaise and negotiate with the engineering service provider during disruptions to ensure the appropriate aircraft is available for recovery and that maintenance requirements are met and retained.
- Coordinate with various GHA and track all departures, arrivals. In event of delay, disruption, technical or diversion scenario take corrective action and/or escalate to next level as appropriate.
- Upkeep and provision of necessary documentation required for flights.
- Archive post flight documents and provide support during inspections and audits as prescribed by the state regulator.
- Collate and distribute Daily Operations Report.
- Filing APP, CTA for crew at the required ports.
- Continuously review and suggest improvements to Operations Control procedures and processes.
To be successful in this role, you will need to demonstrate the following skills & experiences:
- Diploma in any discipline
- At least 2 years of relevant experience
- Accredited Flight Dispatch Training qualification
- Flight dispatch / flight planning experience required
- Excellent written and verbal communication skills
- Excellent interpersonal skills and the ability to establish sound working relationships with all levels of organisation.
- Strong team player with a commitment to safety
