Job Description:
- Handle incoming calls professionally and redirect them to the appropriate department or individual.
- Provide basic information to callers or assist them in reaching the right contact.
- Input and update customer information accurately in the system.
- Maintain and organize call logs, customer databases, and other relevant documentation.
- Assist in resolving basic customer inquiries or issues by following predefined scripts or guidelines.
- Forward more complex issues to senior team members or supervisors.
- Assist in the preparation of reports, presentations, and other administrative tasks.
- Handle paperwork, filing, and other clerical duties to ensure the office runs smoothly.
- Participate in monitoring and assessing call center agent performance.
- Provide feedback on calls and suggest improvements to enhance service quality.
Requirements:
- Min GCE O Level
- 1 year of administrative support
- Knowledge of Microsoft office
Interested applicants, please write in through Jobsbank with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
