Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.
Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.
Join us as a Business Development Manager in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:
Develop and implement sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.
Financial returns:
- Analyse current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate
- Procure new and repeat business for the hotel by monitoring contact with travel agencies and corporate clients, within local and international companies. Maintains contact with planners, corporate accounts, and incentive buyers, through personal sales calls, telephone contacts and written communications
- Assist in the preparation of the annual budget
- Monitor, analyse and report variations from the budget
- Make group pricing decisions upon consultation with Revenue team & Director/Assistant Director of Sales
- Secure new corporate account to the company
People:
- Work with Assistant Director of Sales to ensure the departmental performance of staff is productive.
- Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
- Ensure training needs analysis of sales staff is carried out and training programmes are designed and implemented to meet needs
- Coach junior colleagues by providing constructive feedback to enhance performance
- Regularly communicate with staff and maintain good relations
Guest experience:
- Oversee the selling and servicing of group business
- Meet with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction
- Establish and continuously updates mailing lists
Responsible business:
- Manage key accounts
- Monitor competitor activities
- Plan and execute sales trips to major market areas
- Produce monthly Sales reports and forecasts
- Produce SMART Plan for monthly review
- Acquired events for banquet and F&B
Accountability
Responsible for sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the Sales Team. May manage professional level and administrative sales team
members.
You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.
Qualifications and requirements
- Diploma or equivalent in Business Administration, Hotel Management or related field
- At least 4 years of related experience
- Possess good market knowledge
- Proven sales track record
- Strong interpersonal skills
- Team player and excellent written and spoken communication skills
- Positive attitude and self-motivated
- Ability to thrive in a fast and dynamic environment
- Flexible to respond to a range of different work situations
- Proficient in Microsoft Office
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
